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Subscription Agreement

Last Updated: February 22, 2026

This Subscription Agreement (“Agreement”) is between Anem HQ (“ANEM”, “we”, “our”) and the customer purchasing services (“Client”, “you”). By paying an invoice, signing a proposal, or subscribing through Stripe or another payment method, you agree to this Agreement.

1. Services

1.1 Managed Operations Services

Anem HQ will provide the services described in the applicable proposal, order form, or statement of work (“Order”), which may include:

• CRM and pipeline configuration
• Automated workflows (e.g., follow-ups, reminders, daily digests)
• AI assistant configuration and monitoring
• Third-party integrations (e.g., email, calendar, accounting software)
• Document processing and OCR automation
• Ongoing adjustments and optimization

1.2 Access

Where applicable, we may give you access to internal tools, dashboards, or portals we manage on your behalf. You receive a limited, non-exclusive, non-transferable license to use those during the subscription term solely for your internal business use.

1.3 No Legal, Tax, or Financial Advice

Our services are operational and technical. We do not provide legal, tax, or financial advice.

2. Term, Renewal & Cancellation

2.1 Initial Term

Unless otherwise stated in the Order, the subscription has a minimum initial term of 12 months (“Initial Term”) starting on the Service Start Date specified in the Order or when services first become available to you, whichever comes first.

2.2 Auto-Renewal

After the Initial Term, the subscription will automatically renew monthly at the then-current pricing unless either party gives written notice of non-renewal at least 30 days before the end of the current term.

2.3 Early Cancellation by Client

You may cancel early, but all remaining fees for the current term are still due and non-refundable. Canceling does not relieve you of payment obligations for the remainder of the Initial Term or any renewal term already started.

3. Fees, Billing & Payments

3.1 Fees

Fees are as stated in the Order or Stripe payment page:

• Setup / Implementation Fee – one-time, due upfront
• Subscription Fee – recurring (e.g., monthly)

3.2 Non-Refundable Fees

All fees (including the setup fee) are non-refundable, except where we materially fail to deliver the services described in the Order and do not remedy the issue within a reasonable time after written notice.

3.3 Payment Method & Timing

You authorize Anem HQ (or our payment processor, e.g., Stripe) to charge the payment method you provide for all fees when due. Subscription fees are billed in advance of each billing period.

3.4 Chargebacks

Initiating a chargeback or payment dispute for valid charges under this Agreement is considered a material breach. If you have a billing concern, you agree to contact us first and give us a reasonable chance to resolve it before contacting your bank or card issuer.

3.5 Late Payments

If any payment is more than 10 days late, we may:

• Charge 1.5% monthly interest (or the maximum allowed by law), and
• Suspend services (including AI agents and automations) until all overdue amounts are paid

3.6 Taxes

Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes (excluding our income taxes). If we are required to collect tax, it will be added to your invoice or charge.

4. Client Responsibilities

4.1 Access & Accounts

You are responsible for:

• Providing accurate, up-to-date information (e.g., email, phone, calendar access, accounting access)
• Keeping any login credentials secure
• Ensuring only authorized people on your team use the systems

4.2 Content & Data

You are responsible for any content, data, or instructions you give us (e.g., email copy, pricing, offers, contracts, templates). You represent that you have the right to use that content and to let us use it to provide the services.

4.3 Lawful Use

You will not use the services to send spam, violate privacy or telemarketing laws, or engage in unlawful, misleading, or abusive practices. If we believe your use puts us at legal or reputational risk, we may suspend or terminate services.

5. Intellectual Property

5.1 Our IP

Anem HQ owns all rights in our software, workflows, prompts, configurations, templates, documentation, know-how, and any improvements or customizations we create (excluding your raw content and data). We grant you a limited license to use what we build during your subscription for your internal business use only. You may not copy, resell, or use our systems to build a competing service.

5.2 Your IP & Data

You retain ownership of your brand assets, logos, customer data, and content you provide to us. You grant us a license to use that material solely to deliver and improve the services.

5.3 Showcase Rights

Unless you ask us in writing not to, we may list your business name and logo as a client and describe our work at a high level, without revealing confidential or sensitive information.

6. Confidentiality & Data Security

6.1 Confidential Information

Both parties agree to keep non-public business, technical, or financial information received from the other confidential, and use it only to perform this Agreement.

6.2 Security

We use reasonable technical and organizational measures to protect systems and data under our control. However, you understand that no system is perfectly secure and we cannot guarantee that unauthorized access will never occur.

7. Service Level & Disclaimers

7.1 Service Availability

We aim for high uptime, but services may be unavailable from time to time due to maintenance, internet issues, or third-party outages (e.g., Google, Stripe, CRM platforms, accounting software). Temporary downtime does not give rise to refunds.

7.2 AI & Automation Limitations

AI tools, automations, and integrations can make mistakes, misinterpret inputs, or be affected by third-party changes. You are ultimately responsible for reviewing important messages, contracts, or communications before relying on them.

7.3 No Guarantees of Results

We do not guarantee any particular revenue, number of leads, bookings, or business outcome.

7.4 “As-Is” Disclaimer

Except as expressly stated in this Agreement, the services are provided “as is” and “as available”, without warranties of any kind, whether express or implied.

8. Limitation of Liability

8.1 Cap on Liability

To the maximum extent allowed by law, Anem HQ's total liability arising out of or relating to this Agreement will not exceed the fees you paid to us in the 3 months immediately before the event giving rise to the claim.

8.2 No Indirect Damages

We will not be liable for indirect, consequential, special, incidental, or punitive damages (including lost profits, lost business, or lost data), even if we were advised such damages were possible.

9. Termination

9.1 Termination for Cause

Either party may terminate this Agreement if the other party materially breaches this Agreement and does not cure within 30 days after written notice, or repeatedly fails to pay amounts when due.

9.2 Effect of Termination

• Your access to services and systems we host for you will end
• All unpaid fees for the remaining term become immediately due (unless we terminate without cause)
• We may delete your data from our systems after 30 days, except where we are legally required to retain it

10. Disputes & Governing Law

10.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of Wyoming, United States, regardless of conflicts of law principles. As Anem HQ is a global services provider, any legal dispute will be resolved under Wyoming law, unless a customer resides in a jurisdiction that requires a different legal framework for disputes. In such cases, we will attempt to resolve disputes through mutual negotiation in accordance with the applicable local laws.

10.2 Informal Resolution First

Before filing any legal action, each party agrees to contact the other in writing and attempt in good faith to resolve the issue within 30 days.

11. Miscellaneous

11.1 Entire Agreement

This Agreement plus the applicable Order is the entire agreement between us and supersedes all prior discussions.

11.2 Amendments

We may update this Agreement from time to time. The version in effect when you sign an Order or renew your subscription applies to that term. Material changes will be communicated.

11.3 Assignment

You may not assign this Agreement to another party without our prior written consent. We may assign this Agreement in connection with a merger, sale, or transfer of our business.

11.4 Severability

If any provision is found invalid or unenforceable, the rest of the Agreement remains in effect.

11.5 Independent Contractor

We are an independent contractor and not your employee, partner, or agent.