AI for Logistics & Delivery

Stop Losing Customers to
Missed Updates and Unanswered Queries

A customer wants to know where their parcel is at 11pm. A business client needs to book a same-day collection on a Saturday. A driver needs a delivery window changed before they reach the depot. If nobody answers, trust breaks down, complaints spike, and they switch to a competitor. An AI assistant handles it all - 24/7, on every channel, in any language.

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The Problem

Logistics Runs on Speed. Slow Customer Service Costs You.

Your customer service team fields the same questions all day, every day. Where's my parcel? Why was it returned to the depot? How do I book a collection? What's the cut-off for next-day delivery? Can I change my delivery address?

Every one of those interactions has a real operational cost. Multiply that across your full contact volume and you're spending a significant portion of your support budget on conversations that a well-trained AI could resolve in seconds - without a single agent involved.

Meanwhile, your customers and business clients don't work 9 to 5. A warehouse manager needs a collection booked at 7am. An e-commerce retailer is tracking a high-value consignment at midnight before a product launch. A recipient needs to reroute a delivery before the driver sets off. When nobody's there to help, the call goes somewhere else - or the complaint goes online.

The Problem with Logistics Customer Service
What It Does

An AI Assistant Built for Logistics & Delivery

Not a basic tracking bot. A real AI that knows your network, your services, your SLAs, and your customers - and takes action across the full delivery lifecycle.

Parcel Tracking & Status Updates
Customers ask "Where is my parcel?" and the AI pulls live tracking data, explains the current status in plain English, and gives an accurate estimated delivery window. No hold music. No agent needed. Works for consumers, retailers, and B2B clients across all service types.
Collection Booking & Scheduling
Businesses and consumers book collections, choose service levels, confirm package details, and get a booking reference - all through the AI. No forms, no callbacks, no missed windows. Collections logged directly into your despatch system in real time.
Delivery Instructions & Rerouting
Recipients update delivery preferences, redirect parcels to a neighbour or safe place, request redelivery, or change the delivery address - before the driver sets off. Fewer failed deliveries, fewer returns to depot, fewer repeat contact attempts eating into your margin.
Claims & Investigations
Customers report lost, damaged, or delayed shipments and the AI walks them through the claims process - collects the details, requests photos, logs the claim in your system, and confirms next steps and timelines. Your claims team handles the complex cases, not the intake admin.
Pricing, Quotes & Account Queries
Business customers get instant quotes based on weight, dimensions, destination, and service level. They check account balances, query invoices, update payment details, and manage their account - without waiting for a sales rep or account manager to call back.
Returns & Reverse Logistics
Customers initiate returns, get a prepaid label, book a collection, and track the return back to the sender - entirely through the AI. Retailers get fewer inbound contacts about return status. Customers get a smooth, self-serve experience that builds trust rather than eroding it.
Why It Matters

In Logistics, Every Unanswered Query is a Customer at Risk.

Delivery is the last touchpoint between a brand and its customer. If something goes wrong and nobody answers, the frustration lands on you - and on the retailer who chose you. Business clients measure you by uptime and response speed just as much as delivery performance. An AI assistant that resolves queries instantly, at any hour, gives you a competitive edge that no call centre can match on cost or consistency.

Benefit Detail
Significant cost savings A fraction of the cost of handling tracking and delivery queries through a contact centre
Always on Deliveries don't stop at 5pm - neither does your customer support
Scale instantly Peak season, Black Friday, adverse weather delays - handle volume spikes without extra headcount
+67% satisfaction Instant answers, zero hold time, every language
Free your agents Let your team focus on complex escalations, key account management, and operational issues
96%
Of queries automated from day one
533%
Average return on investment
130+
Languages supported natively
In Practice

What This Looks Like in Your Business

Real scenarios. Real actions. Not scripted responses - intelligent conversations that resolve issues and keep deliveries moving.

11:30pm - "Where Is My Parcel?"
A customer messages your website after receiving a "delivery attempted" notification but nobody knocked. The AI pulls the live tracking data, explains the driver's visit was at 2:15pm, confirms the parcel is at the local depot, and offers to book a redelivery for the next available slot or reroute to a nominated neighbour. Resolved in under two minutes. No agent involved.
Saturday Morning - Urgent Business Collection
A warehouse manager needs to book a same-day pallet collection before the depot cut-off. They message on WhatsApp with the shipment details. The AI confirms availability, collects the dimensions and weight, calculates the applicable rate, books the job, and sends a confirmation with the driver's estimated arrival window. All before your office opens.
Peak Season - Contact Volume Triples Overnight
It's the week before Christmas and a network delay has affected thousands of shipments. Your AI handles the surge - proactively messaging affected customers with updates, answering tracking queries at scale, managing redelivery requests, and logging complaints. Your agents focus on high-priority escalations. Nobody is left waiting in a queue for hours.
WhatsApp Message - Returns Query in Romanian
A customer messages in Romanian asking how to return a parcel to an online retailer. The AI responds fluently in Romanian, explains the returns process, sends a prepaid label, and books a collection. No translator needed. No escalation to a specialist team.
The Human Handoff - When It Matters
A business client contacts you about a high-value consignment that hasn't moved in 48 hours and is critical to a product launch. The AI recognises the commercial urgency, logs the full details, and escalates immediately to your key account team - with the tracking history, consignment value, and full conversation context already attached. Your account manager picks up with everything they need. The client never repeats themselves.
Every Channel

One AI Assistant. Everywhere Your Customers Are.

Website, app, WhatsApp, SMS, Facebook, Instagram - one assistant, unified conversations, consistent experience across every touchpoint.

Website & Tracking Portal
Embedded on your site and tracking portal. Handles queries, books collections, manages redeliveries, and initiates claims without the customer ever needing to call.
WhatsApp & SMS
Meet customers on the apps they already use. Delivery notifications, redelivery bookings, collection confirmations, and two-way tracking conversations - natively in WhatsApp and SMS.
Social Media
Facebook Messenger and Instagram DMs - the AI responds to delivery queries, tracking requests, and complaints across your social channels. Consistent, on-brand, and always available.
Your Systems. Connected.
The more integrations, the more your AI assistant can do. Pull live tracking data, book collections, process claims, issue labels, update delivery instructions, trigger notifications - all from a single customer conversation.
Connects to Everything

Plugs Into Your Existing Logistics Systems

The AI assistant integrates directly with the platforms you already run. No ripping out systems. No migration headaches. It connects, reads, and acts on your data in real-time.

  • Carrier & TMS platforms - Metapack, Despatch Cloud, Shiptheory, Parcelhub
  • WMS & operations - Mintsoft, Peoplevox, Körber, Blue Yonder
  • CRM & account management - Salesforce, HubSpot, Microsoft Dynamics
  • Payments & billing - Stripe, GoCardless, Sage, Xero
  • E-commerce platforms - Shopify, WooCommerce, Magento, BigCommerce
  • Anything with an API - custom builds, proprietary TMS, legacy depot systems
How It Works

Live in Days. Saving Money Immediately.

You don't need a technical team. You don't need to learn anything. We handle everything.

1
Strategy Call
We learn your network, your service types, your peak periods, and where your contact centre is spending the most time. 30 minutes is all it takes.
2
We Build It
We create your AI assistant, connect your tracking and despatch systems, configure your collection and claims workflows, and match your brand voice.
3
Go Live
Your AI assistant goes live across all channels. 96% of queries handled from day one. You see the impact immediately in your dashboard.
4
We Manage & Grow
Ongoing monitoring, training, and optimisation. Your AI gets smarter every week. We handle everything - you handle the shipments.
Fully Managed

You Don't Need to Know Anything About AI

We create and manage your AI assistant for you, training it continuously to improve performance. You focus on running your network. We focus on making sure every customer, every sender, and every recipient gets an instant, accurate, helpful response - whether it's 8am on a Monday or 11pm on a Sunday.

Multi-channel support
24/7 service
130+ languages
System integrations
Free live chat
Enterprise security

Ready to Transform Your Customer Experience?

Book a free 30-minute strategy call. We'll look at how your business handles customer contact and show you exactly how much time and money an AI assistant could save you.

Book Your Strategy Call → Send a Message

Free. No Obligation.