AI for Retail & E-commerce

Stop Losing Sales to
Slow Customer Service

Your customers are browsing at midnight, checking stock on their lunch break, and expecting instant answers about returns. If nobody's there to help, they'll buy from someone who is. An AI assistant handles it all -24/7, on every channel, in any language.

Book a Free Strategy Call → See Results
The Problem

Retail Runs on Thin Margins. Wasted Time Makes Them Thinner.

Your team spends hours every day answering the same questions. Where's my order? Do you have this in a size 10? What's your returns policy? Can I cancel? When does the sale end?

Each one of those calls costs your business real money. Multiply that by hundreds or thousands a month, and you're burning through budget on conversations that don't need a human.

Meanwhile, 35% of your customers are shopping outside business hours. Nobody's there. They leave. They don't come back. That's not just a missed enquiry -that's a lost sale and a customer your competitor just picked up.

The Problem with Retail Customer Service
What It Does

An AI Assistant Built for Retail

Not a generic chatbot with canned answers. A real AI that knows your products, your policies, and your customers -and takes action.

Order Tracking & Updates
Customers ask "where's my order?" and get an instant answer pulled from your system -no waiting on hold, no email chain. Covers dispatch status, estimated delivery, and delay notifications automatically.
Returns & Refunds
Walks customers through your returns process step by step, checks eligibility, generates return labels, and processes refund requests. Takes the most tedious task off your team's plate entirely.
Real-Time Stock Checks
Customers check if a product is available in their size, colour, or nearest store -right there in the conversation. 77% of customers view your brand more positively when you offer self-service like this.
Loyalty & Membership
Sign customers up to loyalty schemes, check their points balance, apply rewards, and send personalised offers -all within the same conversation. Drives repeat purchases without extra staff time.
Product Recommendations
The AI learns what each customer is looking for and suggests relevant products -upsells, cross-sells, and alternatives. Like having your best salesperson available on every channel, around the clock.
Delivery & Shipping
Answers delivery timescale questions, offers shipping options, handles click-and-collect queries, and sends proactive updates when status changes. Removes the biggest source of "where is it?" calls.
Why It Matters

Your Competitors Are Already Using AI. You Can't Afford Not To.

Retail margins are tight. Every unnecessary cost eats into profit. Every missed customer interaction is revenue gone. AI assistants aren't a nice-to-have anymore -they're the difference between scaling up and falling behind.

Benefit Detail
Up to 99% savings A fraction of the cost of handling enquiries by phone or email
Never miss a sale 35% of retail queries happen outside business hours
Scale instantly Black Friday, Christmas, flash sales -no extra staff needed
+67% satisfaction Faster answers, zero hold time, every language
Free your team Let humans do what they're best at: closing deals and building relationships
96%
Automated from day one
533%
Average return on investment
130+
Languages supported natively
In Practice

What This Looks Like in Your Shop

Real scenarios. Real actions. Not scripted responses -intelligent conversations that get things done.

11:47pm -A Customer Wants to Buy
A customer on your website asks "Do you have the Nike Air Max 90 in black, size 9?" Your AI checks stock in real-time, confirms availability, shows the price, and links them straight to checkout. No staff involved. Sale captured at midnight.
Monday Morning -14 Return Requests
Over the weekend, 14 customers started return requests through WhatsApp and your website. The AI checked each one against your returns policy, generated labels for eligible items, flagged 2 that were outside the window, and emailed confirmations. Your team arrives to zero backlog.
Black Friday -10x the Volume
Traffic spikes to 10 times normal. Your AI handles the surge without breaking a sweat -answering stock questions, processing click-and-collect, applying promo codes, and managing the flood of "when will this be back in stock?" queries. No temp staff hired. No overtime paid.
Instagram DM -Product Enquiry in French
A customer messages your Instagram page in French asking about sizing for a jacket. The AI responds in fluent French, pulls up the size guide, recommends based on their measurements, and drops a direct link to purchase. Seamless. No translator needed.
The Human Handoff -When It Matters
A customer is upset about a damaged item and wants to speak to someone. The AI recognises the sentiment, apologises, and transfers them to your team instantly -with the full conversation history attached. Your agent picks up mid-flow. The customer never repeats themselves.
Every Channel

One AI Assistant. Everywhere Your Customers Are.

Website, app, WhatsApp, SMS, Facebook, Instagram -one assistant, unified conversations, consistent experience.

Website & App
Embedded on your site and app. Answers questions, guides shoppers, and converts browsers into buyers without leaving the page.
WhatsApp & SMS
Meet customers on the apps they already use. Order updates, return requests, and product queries handled natively in WhatsApp and SMS.
Social Media
Facebook Messenger, Instagram DMs -the AI responds to product enquiries, sends links, and handles complaints across your social channels.
Connects to Everything

Plugs Into Your Existing Retail Systems

The AI assistant integrates directly with the tools you already use. No ripping out systems. No migration headaches. It connects, reads, and acts on your data in real-time.

  • E-commerce platforms -Shopify, WooCommerce, Magento, BigCommerce
  • CRM & marketing -HubSpot, Salesforce, Klaviyo, Mailchimp
  • Inventory & ERP -SAP, NetSuite, TradeGecko, Brightpearl
  • Helpdesk & support -Zendesk, Freshdesk, Intercom, Gorgias
  • Payments -Stripe, PayPal, Adyen, Klarna
  • Anything with an API -custom builds, legacy systems, proprietary tools
Your Systems. Connected.
The more integrations, the more your AI assistant can do. Check stock, process returns, look up orders, apply discounts, trigger emails -all from a single conversation.
How It Works

Live in Days. Saving Money Immediately.

You don't need a technical team. You don't need to learn anything. We handle everything.

1
Strategy Call
We learn your product range, customer pain points, peak periods, and biggest time-wasters. 30 minutes is all it takes.
2
We Build It
We create your AI assistant, load your product data, configure your returns policy, connect your systems, and match your brand voice.
3
Go Live
Your AI assistant goes live across all channels. 96% of queries handled from day one. You see the impact immediately in your dashboard.
4
We Manage & Grow
Ongoing monitoring, training, and optimisation. Your AI gets smarter every week. We handle everything -you handle selling.
Fully Managed

You Don't Need to Know Anything About AI

We create and manage your AI assistant for you, training it continuously to improve performance. You focus on running your retail business. We focus on making sure every customer gets an instant, accurate, helpful response -whether it's 2pm or 2am.

Multi-channel support
24/7 service
130+ languages
System integrations
Free live chat
Enterprise security

Ready to Transform Your Retail Customer Service?

Book a free 30-minute strategy call. We'll look at how your business handles customer enquiries and show you exactly how much time and money an AI assistant could save you.

Book Your Strategy Call → Send a Message

Free. No Obligation.